Hiring Criteria
Salary Range: 300000.00-400000.00
Exp Required:1.00-3.00 Years
Age Limit: 21-30 Years
Minimum Education: Graduation
Primary Language: Hindi, English
Previous Industry Experience : (Gaming | IT-Services)
Previous Functional Area: Customer Success
Customer Handling Experience: Both B2B/B2C
Team Handling Experience: Individual Contributor
Job Description
Company: Vav IT Solutions Pvt Ltd
Job Title: Customer Support Executive
Location: Gurgaon
Working: Work from the office
Industry: Gaming
Functional Area: Customer Success
Roles & Responsibilities :
A customer support executive in a gaming company is
responsible for providing excellent customer service to users of the gaming
platform. The position may include the following duties:
Responding to customer inquiries via email, chat, or phone and providing accurate and helpful information.
Troubleshooting technical issues and working with the
technical support team to resolve them in a timely manner.
Resolving customer complaints and ensuring that they are
satisfied with the outcome.
Educating customers on the use of the gaming platform and
providing guidance on game rules, community guidelines, and other related
policies.
Collaborating with the development team to report and
resolve any bugs or issues that customers encounter.
Keeping accurate records of customer interactions,
complaints, and resolutions in a customer relationship management (CRM) system.
Providing regular reports to management on customer
feedback, issues, and trends.
Staying up-to-date with industry trends and regulations
related to gaming, and ensuring compliance with relevant standards and
regulations.
Participating in the development and implementation of
customer support policies and procedures.
Collaborating with other departments within the company,
including marketing and sales, to ensure a seamless customer experience.
The ideal candidate for a customer support executive
position in a gaming company should have excellent communication and
problem-solving skills, as well as a strong customer service mindset. They
should be familiar with gaming platforms and technologies and have experience
working in a customer support role. A bachelor's degree in business
administration, communications, or a related field is typically required, along
with several years of relevant work experience.
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